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Tales from Night Audit: GM You Can’t Turn Off
You can leave the GM role. You can’t turn off the way it rewires you. A few thoughts from the quiet hours of night audit.
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Cleared for the Shallows
In the late 1990s, a week in the Tennessee woods taught me something no badge ever could. Patience, earned early, has a way of becoming empathy later, and leadership grows quietly in the moments we least expect.
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I failed a communication class at MTSU in 2005.
A reflection on how leadership evolves as responsibility, scale, and risk increase. From hands-on hospitality beginnings to managing complex organizations, this piece explores how lived experience reshapes worldview, decision-making, and what effective leadership truly requires at scale.
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How I Really Know If I’m Winning as a Leader
Most leaders measure their week in numbers — revenue, covers, ADR, RevPAR, guest scores. I’ve done that too. But over time, I’ve learned to measure something harder to quantify: how I feel walking out the door on Friday night — and how my team feels about me as I leave. I don’t always get it…
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When Thinking Too Much Starts to Hurt: A Note on Metacognition, Anxiety, and the quest to get it right.
Metacognition is the ability to think about your own thinking. It is the inner mirror we hold up to ourselves when we pause, reflect, and ask whether our thoughts are actually helping us. Most people tap into this now and then. They notice a feeling, adjust a reaction, and move on. But there is a…
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Can Your Team Run Without You?
Strong leadership isn’t proven by long hours or constant control. It’s shown when your team thrives in your absence. In a 24/7 industry like hospitality, the best leaders prepare others to think, act, and care deeply enough to keep things running at full strength, no matter what life brings.
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Managing Stress as a Hospitality Leader
Fall and football season remind us that calm leadership sets the tone. In hospitality, steady leaders reduce stress, cut turnover, and build lasting teams.
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